101phones

For customers with special needs, we have provided a customer support phone number reachable 24 hours a day, 7 days a week, 365 days a year: (855) 648-4377.

About Us
101Phones, Inc Home/Office Telecommunication Specialty Store Featuring Products by Panasonic, Polycom, AT&T, VTech, Plantronics, Siemens, Nortel, Uniden, EnGenius, Ameriphone, Walker, Sharp, GNNetcom, and many more. Now approaching our 11th year of operation in e-commerce, 101Phones has established itself as the top telecommunications store on the Internet. We're rated highly by our customers as well as our corporate partners throughout the telecommunications business. We have outperformed several prominent names in the industry in both service and quality, and for that we are grateful to our loyal customers for their continued support. We are proud to highlight that the ratio of satisfied customers revisiting 101Phones for new purchases is the highest among consumer electronics companies. Originally a family oriented business, 101Phones is committed to bringing you the consumer, the ease and comfort of finding the phone you need at a price that won't break your wallet. Our commitment is to become the most enjoyable shopping experience on the web and provide you with great customer support that's all too forgotten in today’s corporate market. Backed by a strong customer support and sales team, we here at 101Phones are trained to help you find the best phone to suit your needs. All employees are trained with hands on experience. Testing and actually using these phones allows our team to better assist you in making your final decision. On the Web: Our newly renovated website has been designed to fit the needs of those who know what they want, those who are still searching, and those beginning their search here with us. The ideas behind it are ease, comfort, and simplicity. And after your order is placed, we provide you with fast service, FREE SHIPPING, and a great customer support crew waiting to take care of your needs. High quality service you deserve when you shop and save $$$ at 101Phones.com

Frequently Asked Questions
Can I order over the phone? How long does it take to process my order? What are your Shipping & Handling charges? Do you guarantee all your merchandise? Do your phones come with a warranty? What is your return policy? How do I return a phone? Do I need an RMA #? What is your pricing policy? What is your privacy policy? What information is needed to place an order? What forms of payment do you accept? What type of credit cards do you accept? When is my credit card charged? Is your site secure? Terms of Use and Disclaimer
Can I order over the phone?	Top of Page
Orders may be placed by phone. With little to no hold time, our team is ready to assist you with your inquiries about our products. Our team has also been trained to satisfy you by all means under company policy. All callers are important to us. Our hours of operation are Monday thru Friday from 8:00am to 6:00pm Eastern Time and our after hours sales team is available 24 hours a day, 7 days a week. Whether it’s placing an order or answering questions that may help in your purchasing decisions, our specialists are ready to assist you. Order By Phone: Toll Free # 1-877-374-6635 * Messages left during non-business hours are returned the following business day. *
How long does it take to process my order?	Top of Page
All orders in by 4:00 P.M. (Eastern Time) will be shipped out the same day. All orders in after business hours, weekends or holidays will be shipped the following business day. Please note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. 101Phones is not liable for packages that weren't delivered on time because of mishaps by our couriers.
What are your Shipping & Handling charges?	Top of Page
101Phones now offers FREE GROUND SHIPPING (2 to 5 business days) on all orders anywhere within the continental U.S. We do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our carriers. For faster shipping, please proceed to our shopping cart where you can submit your name and address for an instant shipping quote on 3-day, 2-day and overnight deliveries. Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges. Note: Any changes made to the delivery addresses after shipment will result in a $13 Correction Fee. If the correction will result in the package going to a different State .. customer will be responsible for the Correction Fee plus the cost of Shipping.
Do you guarantee all your merchandise?	Top of Page
Brand New Items: If your unit is defective in any way or you simply are not satisfied with your purchase, 101Phones offers a 30 day satisfaction guarantee on brand new items only. Factory Serviced Items: All factory serviced items are guaranteed to work on arrival. In the event that your item arrives defective, you have 30 days from the date of purchase to exchange the item for a replacement on the same model only.
Do your phones come with a warranty?	Top of Page
Yes! The warranty period of all the phones we sell is stated in the product description. Brand New Phones: All brand new phones sold by 101Phones.com come with a 1 year manufacturers warranty. Factory Serviced Phones: All factory serviced phones come with a 30 day, 90 day, or 1 year warranty depending on the model of the phone.
Protection Plans	Top of Page
In addition to the manufacturer’s warranty that already comes with your product, you may purchase Protection Plans on most of our products. To learn more about your Protection Plan, please click a link below based on where you live. Click here if you live in: Alaska, Delaware, Iowa, Idaho, Indiana, Kansas, Louisiana, Maryland, Michigan, Mississippi, North Carolina, North Dakota, Nebraska, Pennsylvania, Rhode Island, South Dakota, Tennessee, West Virginia. Click here if you live in: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Kentucky, Maine, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, South Carolina, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, Wyoming.
What is your return policy?	Top of Page
Brand New Items: All brand new items come with a 30 day satisfaction guarantee. If for any reason you're not satisfied with your purchase, you may return the phone for an exchange or a refund. There may be a restocking fee of up to 10% subtracted from the amount of your refund. We do not reimburse Shipping and Handling costs incurred by 101Phones or the customer during processing. Factory Serviced Items: There is absolutely NO REFUNDS on factory serviced items. Factory serviced items that are defective on arrival have a 30 day EXCHANGE ONLY policy for the same model only. We recommend that you purchase an extended warranty for your factory serviced phone in case it malfunctions after 30 days. Bulk Packaged Items: Have a 90 Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products.
How do I return a phone? Do I need an RMA #?	Top of Page
Returning an order is simple and easy to do. Make sure you're sending it back within 30 days from the date of purchase. Make sure you pack the unit up in its original box with ALL its accessories. Print this Return/Exchange Form and a copy of your receipt. Fill out the Return / Exchange Form accordingly and include any special instructions for the return or exchange. If you're looking to replace your unit with a different model please let us know which model. You must sign the Return / Exchange Form. Your order number plus "NG" is your RMA#. For example if your order number is 9160098 your RMA# will be 9160098NG. Pack everything in a box and send it to: 101Phones 575 Underhill Blvd Unit 350 Syosset, NY 11791 Upon arrival please allow 1-2 Business days for your new order to ship out or your credit card to be credited. All orders placed and cancelled or refused upon delivery will be subjected to a 10% processing fee on top of our shipping costs. All returns that do not follow our return procedures will be subject to a 10% processing fee. Any damage to original packaging or missing interior packaging will be subject to a 10% penalty fee. (i.e. manuals, warranties, tape on the manufacturer’s box, etc.) A charge will be assessed for accessories missing from the box. No returns or exchanges will be made if the UPC has been removed from the box. * No returns or exchanges will be made without original packaging. * Due to the fact that 101Phones ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. 101Phones is not liable for packages sent to any address other than our New York address listed above and below. 101Phones 575 Underhill Blvd Unit 350 Syosset, NY 11791
What is your pricing policy?	Top of Page
Except where noted otherwise, the list price or regular price displayed for products on our site represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or regular price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a bundle, the list price or regular price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. If an item you ordered is not available in a time frame that you require, we may recommend a substitution and will provide you the ability to approve the substitution prior to shipping.
What is your privacy policy?	Top of Page
All information submitted to 101Phones is held private. We DO NOT sell any customer information. Our site uses cookies. "Cookies" are files that are stored in your computer so that web servers can access certain information you've already provided in the past. Our shopping cart only uses a temporary cookie to store your shopping cart information, and a number cookie to track our advertising. We do NOT store any of your personal information with cookies. Email Offer Subscriptions: Upon placing an order through this Site, you will automatically be enrolled in the 101Phones.com best offers email promotion list based on the billing email address information you have provided, unless you opt-out of receiving such communications. You can withdraw your consent at any time through an email unsubscribe link or by opting-out from our email promotion list by clicking here. This simple opt-out process allows you to unsubscribe if you decide not to receive any further promotional emails from our family of web stores. Furthermore, we will never share any personally identifiable information which you have given to us with any third party marketers. In order to make our email offers more relevant and useful to you, our servers may receive a confirmation when you open an email message from 101Phones.com. In addition, if you have any questions about receiving communications from us you may email us at info@101phones.com at any time.
What information is needed to place an order?	Top of Page
Billing Address (Name, Address, Phone Number, and e-mail) Shipping Address (Name, Address, Phone Number, and e-mail) Billing Information (Name on Card, Card Number, Card Type, and Expiration Date) This information is used ONLY for the purpose of processing your order. Shipping address in order to ship your order, e-mail address to send your receipt and tracking information, billing address to verify the identity of the cardholder, and phone number so that we can call you if there's a problem with your order. All customer information is encrypted and stored in our database and gets sent to our server via VeriSign's 128-bit Secure Server Certificate
What forms of payment do you accept?	Top of Page
For online orders via our shopping cart, we accept credit cards, PayPal, and Google Checkout. We also accept checks and money orders. Please mail all check and money orders to the address below.
What type of credit cards do you accept?	Top of Page
We accept Visa, MasterCard, American Express and Discover.
When is my credit card charged?	Top of Page
Once an order is placed and is completed, it is processed, run through an address verification, and then charged. This process allows us to immediately spot unauthorized fraudulent charges. All orders that have been cancelled after being charged are subject to a cancellation fee.
Is your site secure?	Top of Page
As you proceed with your purchase, rest assured that we're hosted on a sercured server and protected by Verisign's 128-Bit secure server certificate. None of our customer information is released and is all confidential.
Terms of Use and Disclaimer	Top of Page
101Phones offers a full range of products produced by a variety of manufacturers. Please note that 101Phones .com does not in any manner allege any affiliation between the manufacturers and our corporation. All products that appear on 101Phones .com are the sole property of 101Phones , unless specified otherwise. Such materials protected by this copyright include, but are not limited to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website. 101Phones ’s website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with 101Phones .com you acknowledge and agree that at no time is 101Phones making any representation or warranty regarding the products purchased by you the consumer. * NOTE * We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. If you are browsing our site and notice something that may seem questionable (i.e. misspellings or incorrect product information) please be kind enough to send us an email at: errors@101phones.com. We would greatly appreciate it. BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER.

101Phones 575 Underhill Blvd Unit 350 Syosset, NY 11791	Toll Free # 1-877-374-6635